Repairs & Maintenance:
All requests for repairs or maintenance must be submitted to Tullawong Properties in writing.
Requests can be emailed directly to us at firstname.lastname@example.org.
We endeavor to complete all requests as quickly as possible, however it is first necessary to obtain approval from the landlords prior to works being completed, thus a short time delay can occur.
We specifically ask that if appointments have been made with tenants to allow access to trades persons to enter your property that these times be strictly adhered to.
If appointments are not kept the callout service fee of the tradesperson can be passed to the tenant.
If you cant be home for the trades person let them know that they can obtain our office keys from the office.
Please be aware that if a fault or repair is reported to the office and it is actually caused by tenant neglect, the tenant will be responsible for the payment of that account. For example power failure due to a faulty appliance, a foreign object blocking the toilet etc.
The tenant is to replace any blown light globes and cracked or broken windows.